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Privacy Policy

1. Introduction

CHRISTOPHE VILLA, a brand operated by KLRC, is committed to protecting your privacy and personal data. This privacy policy describes how we collect, use, store and protect your information when you visit https://christophe-villa.com and use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, and other relevant data protection legislation.

2. Data Collected

2.1 Data collected directly from you

When you use our services, we may collect the following information that you provide directly:

  • First name and surname
  • Email address
  • Phone number
  • Professional information
  • Business objectives
  • Billing information
  • Training history
  • Progress notes
  • Communications within the scope of the mentoring relationship

2.2 Data collected automatically

Certain data is collected automatically when you browse our website:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on training content
  • Module completion rates
  • Google Analytics data
  • Email interaction data

3. Use of Data

Your personal data is used for the following purposes:

  • Managing your account and access rights
  • Personalising your learning journey
  • Tracking your progress through training content
  • Providing support tailored to your needs
  • Organising and scheduling mentoring sessions
  • Improving our services and platform
  • Sending you relevant communications
  • Ensuring platform security

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds under UK GDPR and EU GDPR:

  • Contract performance: processing is necessary for the performance of a contract to which you are a party (training, mentoring, coaching)
  • Explicit consent: for newsletters and marketing communications, your consent is obtained freely and with full information
  • Legitimate interests: for improving our services, analysing platform usage and preventing fraud
  • Legal obligations: to meet our accounting, tax and regulatory obligations

5. Cookies and Analytics Tools

5.1 Essential cookies

These cookies are strictly necessary for the website to function correctly. They enable navigation, session management, the saving of your preferences (such as dark/light mode) and access to secure areas. They cannot be disabled.

5.2 Google Analytics and tracking tools

We use Google Analytics and other tracking tools to analyse user behaviour on our website. These tools allow us to:

  • Measure website traffic and audience
  • Analyse user browsing behaviour
  • Track the performance of our content and training programmes
  • Conduct email tracking to measure the effectiveness of our communications

Analytics cookies are only placed with your consent, which you can provide or withdraw via our cookie banner.

6. Data Retention

Your personal data is retained for the following periods:

  • Account data: for the duration of access to services, plus 3 years after the end of the commercial relationship
  • Training data: 5 years after the last training session
  • Billing data: 10 years in accordance with accounting obligations
  • Cookies: maximum 13 months

7. Your Rights

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

  • Right of access: to obtain confirmation that your data is being processed and to receive a copy
  • Right to rectification: to request the correction of inaccurate or incomplete data
  • Right to erasure: to request the deletion of your data under the conditions provided by law
  • Right to restriction: to request that the processing of your data be restricted
  • Right to data portability: to receive your data in a structured, commonly used and machine-readable format
  • Right to object: to object to the processing of your data on legitimate grounds
  • Withdrawal of consent: to withdraw your consent at any time for processing based on consent

To exercise any of these rights, please contact us at: contact@christophe-villa.com

8. Contact

For any questions relating to this privacy policy or any request regarding your personal data, please contact us at: contact@christophe-villa.com

9. Supervisory Authorities

KLRC LLC is a US-registered company. Whilst we are not directly subject to UK or EU data protection legislation, we make every reasonable effort to respect the principles of the UK GDPR and EU GDPR for our UK and European clients.

If you are based in the United Kingdom and believe that the processing of your personal data constitutes a breach of your rights, you may lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk. If you are based in the European Union, you may contact the supervisory authority in your country of residence.